This document outlines the basis on which we process Personal Data that we receive & collect via telephone, Website, Social Media, word of mouth or any other medium in relation to TTP Swim School Ltd and our two associated companies, Weekday Swim Ltd & Weekday Sports
The same process applies to customers who purchase TTP Swim School swimming lessons, attend TTP Swim School lessons or intensive courses, or attend lessons provided by Weekday Swim Ltd or Weekday Sports Summer Camp.
This same process applies to those who agree to receive voice messages/emails/ newsletters/text messages/social media contact relating to their TTP Swim School Ltd booking. This includes payment requests and receipts, term dates, holiday notification, re-booking information and other general information relating to the swimming programme, intensive courses or activities provided through TTP Swim School Ltd, Weekday Swim Ltd or Weekday Sports.
Our privacy commitments details that: We will only collect, keep, use and share Personal Data for legitimate business purposes, or if we’re legally required to do so i.e. in terms of fulfilling government HMRC requirements to retain data for revenue purposes. We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed. For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
Collection of Data
We will collect all or some of the following Personal data from or about you as a TTP Swim School Ltd enquirer or customer:
Personal Data Collected directly from you when you make an enquiry, request to go onto the waiting list, or book lessons with us:
Name of Swimmer(s), DOB of swimmer, Parent Contact names or other emergency contact names (in the case of adult swimmers). Parent Contact phone numbers or other emergency contact phone numbers in the case of adult swimmers, Postal address and/or postcode, Parent email address or emergency email address in the case of adult swimmers, gender of swimmer, details of medical conditions, medication or additional needs, details of previous swimming awards or experience. ▪ Our legal basis for the collection and processing of this data is the provision to you of the services purchased by you.
Personal Data automatically collected from your use of the Website.
The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the website and provide you with access to the pages you wish to access.
We use your Personal Data:
To process your booking and personalise your experience with us (your information helps us to better respond to your individual needs). ▪ To improve our website (we continually strive to improve our website based on the information we receive from you). ▪ To inform you of details relating to your booking i.e. messages regarding term start dates, remaining balance and informing parents about pool closures,
rebooking information, teacher updates etc. The e-mail addresses and telephone numbers you provide us with, will only be used to send you information and updates pertaining to TTP Swim School Ltd or swimming lessons & sports activities from our associated companies Weekday Swim Ltd & Weekday Sports. ▪ To contact you with surveys and feedback requests (for example relating to our swimming lessons you or your child have attended). ▪ To inform you of current availability if you are on our waiting list
Via Text message
Via Social media contact
Via other method as provided by you
If at any time you would like to OPT OUT of receiving information from us, please email the name of the swimmer with OPT OUT to TTP@swimnow.uk and you will be removed from our database mailing list. However, you will then not be updated with TTP Swim School Ltd re-booking information, news, term dates etc.
OPT OUT WEEKDAY
If you would like to OPT OUT of receiving information from us about activities provided by our associated companies Weekday Swim Ltd & Weekday Sports, please email the name of the swimmer with OPT OUT WEEKDAY to TTP@swimnow.uk. You will continue to receive emails about your TTP Swim School Ltd booking, however, you will not be updated with details about after school lessons, special programmes, holiday lessons or multi sports activities provided by Weekday Swim Ltd or Weekday Sports.
TTP Swim School Ltd will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Website to provide our services to you, or otherwise as required or permitted by law. We regularly review our security systems and update our passwords to ensure that your Personal Data remains safe and secure.
We collect the following Personal Data about you if you visit one of our Sites: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating the Sites, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.
Your Rights in Relation to Personal Data:
You have the right to view, update and correct the personal information we are holding about you. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data.
You can contact us with questions about the personal information we hold about you via email TTP@swimnow.uk.
We may update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the website and if we consider it to be appropriate we will notify clients of any material changes by e-mail.
TTP Swim School is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. If you would like to know what information we hold about you or if you have any questions or queries in relation to this Privacy Notice, or to our Website, our contact details are as follows:
TTP Swim School Ltd